Support

Need a hand? Email [[SUPPORT EMAIL]] and describe what you were doing and what happened. We typically reply within [[RESPONSE TIME]].

My records aren't showing on another device. Make sure you signed in with the same account on both devices. Records live in your account, not on one device.

How do I back up my data?Go to Settings → Backup & restore → Export Backup to download a file with all your records.

Is my families' information private?Yes. Each provider can only see their own account's data.

You can permanently delete your account and all its records at any time: open Settings → Account → Delete account, then confirm by typing your email. This removes your daycare profile, families, children, attendance, signatures, billing, payments, expenses, receipts, invoices, and your login. It cannot be undone, so export a backup first if you might want your records later. If deletion fails, email [[SUPPORT EMAIL]] and we'll finish it for you.

See the Privacy Policy and Terms of Service linked below.